Payment - No seats on the Wagon or Safari Rangers will be reserved without full payment.
Cancellations - Every effort will be made to maintain the advertised timetable but unforeseen circumstances may mean we have to re-schedule. In the rare event of this occurring you will be advised with as much time as possible so as to cause minimum inconvenience.
Refunds - If we have to cancel the experience due to a situation beyond our control, we will do our best to find an alternative time that suits you. If this is not possible, you will be refunded in full using the payment method that your booking was made with and no booking fee will be withheld.
In the event of you wanting to change your booking date we will do our best to help, subject to availability, up to 48 hours before your scheduled experience.
If you just 'don’t turn up' or are a 'no show' on the time you are booked, unfortunately we cannot provide an alternative or a refund for a missed experience.
If you cancel your experience within 48 hours and we are unable to fill your seat(s) unfortunately we cannot provide you with a refund. If we are able to fill your seat(s) a refund will be issued less cancellation fee as detailed below.
Please note: A small cancellation fee will apply to refunds should you cancel. This fee is reflective of the costs charged to us by our merchant facility to accept, and then refund the amount you were originally charged.
Contact - Please contact us if you have any questions about these conditions.